5D Mekong Delta Discovery

1.1 The deposit amount required for reservation are already compute in the checkout page here for most of the Group Tour and Private Tour Packages. 1.2 Tours organized by third parties: Amount as per their Terms & Conditions 1.3 Payment of deposit doesn't confirm the tour. Minimum group size is required for confirmation. 1.4 Full payment is due twenty-one (21) days before departure or one month before during peak season. 1.5 Your payment indicates acceptance of the Tour Booking Terms and Conditions. 1.6 Additional deposit may be requested for immediate ticket issuance. 1.7 Top-up deposits for ticket issuance are required without prior notice; failure may lead to tour cancellation. 1.8 Amendments after ticket issuance incur the same fee as cancellations.

2.1 Cancellation must be in writing or in person to avoid confusion. 2.2 Cancellation fees apply based on days before departure: • 35 days or more: 100% of minimum Deposit Amount • 15 to 34 days: 100% of minimum Deposit Amount or 50% of tour fare + Taxes, whichever is higher • 14 days and below: Full tour fare + Taxes 2.3 Fees apply if air-tickets are issued; insufficient deposit requires additional payment. 2.4 'Working days' are Mondays to Fridays, excluding public holidays. 2.5 Administrative fees apply for Free and Easy packages if travel documents are not issued. 2.6 Cancellation of one customer in a shared room may require a single supplement charge.

3.1 The Company may cancel tours due to low subscriptions or unforeseen circumstances. 3.2 The Company is not liable for contingent costs due to cancellations. 3.3 Alternatives may be offered; refunds are subject to conditions.

4.1 No refunds for unused services or changes after tour commencement. 4.2 Refunds processed within twenty one (21) working days via bank transfer or credit card. Service fee may applies for overseas clients. 4.3 Air ticket refunds subject to airline processing times and conditions.

5.1 Changes incur fees as per cancellation policy. 5.2 Minimum fee of $250.00 per person per amendment applies. 5.3 Postponements are considered cancellations. 5.4 Changes must be made at least fourteen (14) days before the tour.

The Company may make minor changes due to unforeseen circumstances.

7.1 Subject to availability and confirmation before ticket issuance. 7.2 Cancellation fee applies if extension/deviation cannot be confirmed. 7.3 Additional costs for extension/deviation are borne by the Customer.

8.1 Customers are responsible for valid travel documents. 8.2 Visa application assistance available; rejection refunds subject to conditions. 8.3 Travel insurance is recommended for unforeseen circumstances. 8.4 Terms for travel vouchers apply as per promotional documents.

9.1 Accommodation, meals, and tour specifics are as stated in the itinerary. 9.2 Special requests are subject to availability. 9.3 Baggage, meals type, seating, and motor-coach explanation can be found or ask in the group whatsapp chat (Pre departure briefing) before departure. 9.4 Single Room Supplement and suggested excursions outlined. 9.5 Flights and pricing policies detailed.

10.1 Customers are responsible for proper travel documentation. 10.2 The Company reserves rights for changes and cancellations. 10.3 Customers must follow instructions and comply with guidelines. 10.4 Verbal agreements must be confirmed in writing.

Submit any complaints or claims within seven (7) days of return to contactus@wolo.sg

Terms and Conditions subject to change without prior notice. Feel free to contact us for any clarifications or assistance. Thank you for choosing Wolo.