Privacy Policy for Wolo Travel Pte Ltd
Welcome to Wolo Travel Pte Ltd. (the “Company,” “we,” “us,” or “our”) takes the privacy of your personal information seriously. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services. By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
1.1. Contact Information: Your name as of passport, date of birth, gender, email address, phone number, and residential address.
1.2. Booking Information: Information related to travel bookings like information in your passport, the names of the people traveling with you in flight reservations, hotel bookings, travel itineraries, and payment details.
1.3. Travel Preferences: Information about your travel preferences, dietary requirements, accessibility requests and any other special requests provided by you to ensure a personalized travel experience.
1.4. Communication Data: Any communication you have with us via email, contact forms, live chat, video chat or other means of communication.
1.5. Website Usage Information: We may collect information about how you interact with our website, including your IP address, browser type, operating system, and pages visited.
2. How We Use Your Information
We use your personal information for the following purposes:
2.1. Travel Services: To facilitate travel bookings, manage reservations, and provide customer support related to your travel plans.
2.2. Communication: To respond to your inquiries, provide information about our services, and send updates or promotional offers if you have opted to receive such communications.
2.3. Personalization: To personalize your travel experience based on your preferences and provide tailored travel recommendations.
2.4. Personal User Account: If you sign up an account, we’ll also store your personal settings, uploaded photos, and reviews of your previous bookings experience. This saved data is used to manage your purchased history, trip reservations & merchandises. Account holders will also able to see information of vouchers, gift cards that they own including other benefits such as referral incentives.
2.5. Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
2.6. Website Improvement: To analyze website usage data and improve our website’s functionality and user experience.
3. Information Sharing and Disclosure
We may share your personal information with:
3.1. Travel Partners: To fulfill your travel bookings and reservations, we may share relevant information with airlines, hotels, tour operators, and other travel service providers or affiliate platform.
3.2. Service Providers: We may engage third-party service providers to assist us in various aspects of our business, such as payment processing, customer support, or website analytics. These providers have access to your personal information solely to perform their tasks on our behalf and are obligated to maintain confidentiality.
3.3. Legal Compliance: We may disclose your information if required by law, court order, or government regulation.
4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure. We cannot guarantee the security of your information transmitted to us or stored on our servers, and you do so at your own risk.
5. Your Choices
5.1. Marketing Communications: You may opt-out of receiving marketing communications from us by following the instructions provided in such communications.
5.2. Access and Correction: You have the right to access and correct your personal information held by us. If you wish to do so, please contact us using the information provided in Section 6.
6. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Attention: Data Protection Manager
Email: contactus@wolo.sg
7. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website. Please review this policy periodically for any updates.
Last updated on: 15 December 2023