Booking Terms & Conditions of Tour
Welcome to Wolo! By booking a tour with us, you agree to the following Terms and Conditions:
1. Reservation, Deposit, and Payment
1.1. The deposit amount required for reservation are already compute in the checkout page here for most of the Group Tour and Private Tour Packages.
1.2. Tours organized by third parties: Amount as per their Terms & Conditions.
1.3. Payment of deposit doesn’t confirm the tour. Minimum group size is required for confirmation.
1.4. Full payment is due twenty-one (21) days before departure or one month before during peak season.
1.5. Your payment indicates acceptance of the Tour Booking Terms and Conditions.
1.6. Additional deposit may be requested for immediate ticket issuance.
1.7. Top-up deposits for ticket issuance are required without prior notice; failure may lead to tour cancellation.
1.8. Amendments after ticket issuance incur the same fee as cancellations.
2. Cancellation by Customer
2.1. Cancellation must be in writing or in person to avoid confusion.
2.2. Cancellation fees apply based on days before departure:
Cancellation Notice Received | Charges Per Person Tour Packages |
35 days and above prior to departure | 100% of minimum deposit amount |
15-34 days prior to departure | 100% of minimum deposit amount or 50% of Tour Fare + Taxes if any (whichever is higher) |
14 days or less prior to departure | Full Tour Fare + Taxes if any |
2.3. Fees apply if air-tickets are issued; insufficient deposit requires additional payment.
2.4. Administrative fees apply for Free and Easy packages if travel documents are not issued.
2.5. Cancellation of one customer in a shared room may require a single supplement charge.
3. Cancellation by the Company
3.1. The Company may cancel tours due to low subscriptions or unforeseen circumstances.
3.2. The Company is not liable for contingent costs due to cancellations.
3.3. Alternatives may be offered; refunds are subject to conditions.
4. Refund Policy
4.1. No refunds for unused services or changes after tour commencement.
4.2. Refunds processed within twenty one (21) working days via bank transfer or credit card. Service fee may applies for overseas clients.
4.3. Air ticket refunds subject to airline processing times and conditions.
5. Amendment to Bookings
5.1. Changes incur fees as per cancellation policy.
5.2. Minimum fee of $250.00 per person per amendment applies.
5.3. Postponements are considered cancellations.
5.4 Changes must be made at least fourteen (14) days before the tour.
6. Amendment to Tour Itinerary by Company
The Company may make minor changes due to unforeseen circumstances.
7. Extension of Stay / Deviation
7.1. Subject to availability and confirmation before ticket issuance.
7.2. Cancellation fee applies if extension/deviation cannot be confirmed.
7.3. Additional costs for extension/deviation are borne by the Customer.
8. Travel Documents, Insurance & Vouchers
8.1. Customers are responsible for valid travel documents.
8.2. Visa application assistance available; rejection refunds subject to conditions.
8.3. Travel insurance is recommended for unforeseen circumstances.
8.4. Terms for travel vouchers apply as per promotional documents.
9. General Matters
9.1. Accommodation, meals, and tour specifics are as stated in the itinerary.
9.2. Special requests are subject to availability.
9.3. Baggage, meals type, seating, and motor-coach explanation can be found or ask in the group whatsapp chat (Pre departure briefing) before departure.
9.4. Single Room Supplement and suggested excursions outlined.
9.5. Flights and pricing policies detailed.
10. Responsibility
10.1. Customers are responsible for proper travel documentation.
10.2. The Company reserves rights for changes and cancellations.
10.3. Customers must follow instructions and comply with guidelines.
10.4. Verbal agreements must be confirmed in writing.
11. Complaints & Claims
Submit any complaints or claims within seven (7) days of return to contactus@wolo.sg.
12. Miscellaneous
Terms and Conditions subject to change without prior notice.
Feel free to contact us for any clarifications or assistance. Thank you for choosing Wolo.
Last updated on 25 March 2024